FAQs

GENERAL QUESTIONS

How much is shipping?
Meerkat Junior is based in Australia and New Zealand. Currently, we offer shipping to these countries only. Please click here for more specific shipping information.

How can I pay for my order? 
The following payment methods are accepted through the online checkout: All credit cards (VISA, Mastercard, Amex etc.), PayPal, Google Pay and Apple Pay.  

We will keep this updated as we add more payment options. 

Does the price include GST?
All pricing on the Meerkat Junior is currently supported in Australian Dollars (AUD), with conversion to New Zealand Dollars (NZD). Our products currently do not include GST in either country.

Can I change or cancel my order?
Order changes or cancellations can only be accepted if you order has not already been dispatched. You may cancel or make changes to your order via an email to hello@meerkatjunior.com

Can I return or exchange my order?
We allow returns and exchanges for change of mind, provided your item is in a resellable and unused condition. If your item has a defect, we will allow the return of the item or replace your item. For more information, please click here for our Refunds & Exchanges page.

Do you have a question not listed here?
Please email us at hello@meerkatjunior.com


PRODUCT QUESTIONS

What age group is the Play Album recommended for?
The Play Album and its associated accessories are recommended for child aged 3+, if playing unsupervised. If possible, we encourage supervision due to a number of a loose components that could be a choking hazard.

What is the Play Album made of?
The Play Album is made out of a highly durable and lightweight type of plastic that is perfect for continuous play and handling. The material itself is 100% recyclable, completely non-toxic and sourced through a local Australian manufacturer that prides itself on producing a small carbon footprint.

The binder discs are made out of polypropylene, and are specifically designed to hold the pages in place. They also allow for the customisation of the Play Album. Our hope is that this product will last a very long time in your child's life and we created the Play Album with this intention.

How do I 'customise' the layout of my Play Album?
Thanks to the disc binding method chosen for this product, you can add and rearrange pages as you desire. 

The discs simple 'slot' into the mushroom shapes slots punched into each page. You repeat this process slot-by-slot, page-by-page until - ta dah! you have a fully discbound Play Album.

You will notice that while getting pages on is a snap, taking them off requires a little bit more handiwork. This is to keep the discs secure from curious little hands. But for adults, you can simply remove the discs one slot at a time with a gentle twist action.

Can I buy more pages and accessories for my Play Album?
Yes! Please keep an eye out for upcoming releases of more page sets for your book. We love hearing feedback from our customers, so if you have any themes or activities that your child would LOVE to have in their Play Album then let us know!

Can I use any stickers in my Play Album?
Yes, you can use any stickers in your collection - this is because it's possible to take the stickers off any page of the book for re-sticking.

The lifespan of your stickers will vary depending on what material the sticker is made out of. We do recommend using our current range of reusable static clings, or any other reusable stickers as they can be used indefinitely.

We have found that paper stickers are sometimes thinner and more delicate, making it less like to withstand reuse. But the important part is that the backgrounds themselves can always be cleared, ready for more sticker action!

I've lost the disc binders on my Play Album, can I get a replacement?
You sure can! Click here to purchase replacement discs.